BlueFox Privacy Policy

At Blue Fox Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services, including our sportsbook, live casino, and BlueFox casino mobile app. By creating an account or using our platform, you agree to the practices described below.

Information We Collect

When you sign up at BlueFox Casino, we ask you to provide certain personal details so that we can verify your identity, comply with our licensing obligations, and process your transactions securely. We collect the following categories of information:

• Registration details such as your name, date of birth, address, email, and phone number
• Identity verification documents, including proof of ID and proof of address
• Payment information relating to deposits and withdrawals, such as card details or e-wallet account information
• Gaming activity, including your betting history, deposits, withdrawals, and bonus usage
• Technical data such as your IP address, device type, browser, and login timestamps when you access Blue Fox Casino login pages
• Communications you send us through our live chat, email, or contact form

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you, remember your preferences, and understand how you interact with our site. Cookies also help us keep your BlueFox account secure and tailor promotional offers, such as a bluefox bonus code or bluefox free spins, to your gaming habits. For full details, please refer to our separate Cookie Policy.

How We Use Your Information

We use the data we collect for a number of legitimate purposes connected to operating Blue Fox Casino responsibly and lawfully. These purposes include:

• Verifying your age and identity before allowing you to deposit, gamble, or access free-to-play games
• Processing deposits and withdrawals through our approved payment partners
• Detecting and preventing fraud, money laundering, and underage gambling
• Providing customer support via our bluefox casino live chat, email, and contact form
• Sending you marketing communications about promotions, a blue fox casino bonus code, or new games, where you have consented to receive them
• Meeting our regulatory obligations under the Malta Gaming Authority and the UK Gambling Commission
• Improving our website, mobile app, and overall player experience

Legal Basis for Processing

We process your personal data on several legal grounds, including performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate BlueFox Casino, including:

• Payment processors such as Babaloo Limited and Truelayer Limited, who handle transaction processing on our behalf
• Identity verification and fraud prevention providers
• Regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, as required by law
• Alternative dispute resolution services such as eCOGRA
• Affiliated brands and BlueFox Casino sister sites operating within the same corporate network, where necessary for account management, fraud prevention, or compliance across the group
• Self-exclusion services such as GamStop, in line with responsible gambling obligations

If you have previously self-excluded from another account within our network, or registered with GamStop, we will use shared data to ensure you cannot open a new account, including at any Blue Fox Casino sister sites.

Data Security

We take data security seriously and have implemented robust technical and organisational measures to protect your information. Our website uses 128-bit SSL encryption, firewall technology, and security certification from Comodo and Sectigo. We are accredited by the PCI Security Standards Council, and customer funds are held in a segregated bank account in line with Gambling Commission requirements. Despite these measures, no online system can guarantee absolute security, and we encourage you to keep your BlueFox Casino login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Where you close your account or your account becomes dormant, we may still be required to retain certain records for a minimum period under gambling and anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you have certain rights over your personal data. These may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team through email or via our bluefox casino live chat, available 24/7.

Responsible Gambling and Data

We use certain personal and behavioural data to support responsible gambling measures, including monitoring deposit patterns, session length, and betting behaviour. Our responsible gaming team may contact you if we notice signs of harmful play, and we may share relevant information with self-exclusion schemes such as GamStop where required.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it and close the associated account.

International Data Transfers

As we operate across multiple jurisdictions, your personal data may be transferred to and processed in countries outside your country of residence, including within the European Economic Area and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BlueFox Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through our contact form, email, or live chat. We are here to help and are committed to ensuring your experience with us remains safe, transparent, and secure.